How Government Web Sites Stack Up

Government Web sites are not reaching the public as effectively as they might. This phenomenon is common around the world and while some sites have functional value to the public, research shows that people are confused, ignorant or unable to find what they need from many government sites. To improve their usability, governments should examine practical steps to reach citizens, firstly by marketing the sites in conjunction with improved navigation and, if required, re-designing sites for users to know what they can find on them. Secondly, refine the execution of the sites, with special reference to improving the quality of sophisticated interaction that is possible between citizens and the administration. This process should be conducted in the context of the strategic objectives of e-government policy if they are to achieve that particular policy target.

Source - ZDNet Australia